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  • : support@altheanray.com

RETURNS & REFUNDS

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
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- If a product gets damaged or was faulty upon a delivery, we offer 100% refund.

- Timing: we have a 30-days Return & Exchange Policy, since the day item was received.

- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

- For returns, please email support@altheanray.com with the subject 'Returns' and include your order number, name and the

reasons for the return.

- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to

get proof of postage when returning goods to avoid "lost packages" situations.

- Please note that customers are responsible for shipping costs of returned items.

- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the

refund.

- If the refund is approved, then it will be processed and

customers payment for the order will be returned via Paypal shortly after.

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