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  • : support@altheanray.com

Help Center

Altheanray's Help Center

Altheanray is a young brand focusing on women’s underwear. As an expert in the field of women’s underwear, Altheanray is determined to offer the best products to customers.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package within 30 business days.Our support team is always happy to guide you at any step!
After you finish the purchase process, you can track your order in your account. Please log into your account, move your cursor onto the account, you will find the order section.You will receive your order in 15-25 business days from the date that it is placed.For processing time, we may need up to 1- 3 days to prepare your order after placing your order.  This processing time does not include shipping time.

Of course you can.You can change the sizes or the color of your order. Besides, you can also change the delivery information or just cancel your order. Please contact our Customer Care Team by email with your order information. The team will help you make the modification.But please note that we can help you modify your order BEFORE shipment. Once your package is shipped, we will not be able to change anything.

Shipping destinations:
  • We ship worldwide.
Shipping times:
  • International orders take about 30 business days to be delivered via                         .
  • Shipping time might vary depending on location, shipment method and other factors.
Shipping cost:
  • Orders over $30 will have free shipping.
  • Orders under $30 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email support@altheanray.com with the subject 'Returns' and include your order number, name and the reasons for the return.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and customers payment for the order will be returned via Paypal shortly after.
Customs duty is calculated as a percentage of the customs value of the goodsThe customs value is made up of:
  • the price paid for the goods,
  • the tax cost,
  • the shipping cost.
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